Healthcare that reaches every patient
Extend accessibility to comprehensive care — cost-effectively. Voxvantage keeps patients and caregivers engaged with timely, empathetic, HIPAA-compliant service across voice, video and digital self-service.
Chronically overwhelmed. Underfunded. Understaffed.
The pandemic and years of underfunding have overwhelmed healthcare — alongside shortages of doctors, nurses, care workers and admin staff. A contact centre can become the main point of contact for inbound and outbound “as-needed” services and ongoing patient support.
Staff shortages
Fewer clinicians and admin staff, working under intense pressure and rising burnout.
Rising demand
An ageing population and mobile-first patients expect faster, always-on access to care.
Patient anxiety
Timely, empathetic engagement keeps fears in check and builds lasting patient trust.
How Voxvantage supports every patient moment
Digital health can now be delivered to people everywhere — from a first reminder to a follow-up visit.
Verify
Self-service and voice biometrics confirm patient identity, quickly and securely.
Engage
Omnichannel reminders for protocols, refills and appointments on the patient's channel.
Care
Video visits and empathetic agents, with self-service and live escalation always ready.
Record
Conversations transcribed, encrypted and appended to the patient's EMR — HIPAA-safe.
Evolving to meet changing patient needs
Real healthcare scenarios and the Voxvantage solution set behind each one.
Proactive wellness care
AudioBranding at every touchpoint, with self-service and voice biometrics for identity. CCaaS handles inbound & outbound communications, with Microsoft Teams UC (incl. video) extended to patients. Proactive Outbound Notification reminds patients to follow protocols, refill prescriptions and confirm appointments. SmartQuality keeps care empathetic; AI Insights updates the EMR; every conversation recorded and encrypted.
Patient engagement & virtual visits
Enghouse Connect integrated with the cloud contact centre. Patient/doctor sessions run over EnghouseUC video chat, recorded and indexed for retrieval and playback, and transcribed into the patient's EMR via CTI. HIPAA and all other privacy regulations adhered to.
Improve the patient experience
All inbound and outbound calls recorded, scanned and indexed for key words and phrases. Content Analyzer reviews calls in real time; flagged issues trigger immediate follow-up. Calls append to the patient EMR with the recording, and SmartQuality keeps provider behaviour tracked for coaching and training.
Claims, billing & payment reminders
Digital self-service via IVR and chatbots lets patients follow up on account status themselves, with agent escalation always available. Knowledge-base guidance for making an insurance claim, and Outbound Notification sends payment reminders through PCI-DSS payment processing — no financial data retained, HIPAA respected.
One platform for connected care
The building blocks Voxvantage brings to healthcare engagement.
Keeping patients engaged with a timely, empathetic experience keeps fears in check — and helps everyone have a better overall healthcare experience.
Guides & insights for CX leaders
Agent Empathy Playbook For the New Reality
The customer experience is affected by many variables outside your control. Learn how your agents can defuse tense situations with calm and empathy instead of escalating into conflict.
Frost & Sullivan: Contact Center Buyer's Guide 2020
This buyer's guide examines the North American contact center market, and covers the contact center on-premise systems and hosted / cloud markets.
Listen. Understand. Act.
Artificial Intelligence can be the objective source of truth needed to improve the customer experience (CX) your organisation delivers. Invest in the future now — the benefits are immediate.
Ready to transform patient engagement?
Book a free demo and see how Voxvantage helps healthcare providers deliver timely, empathetic, HIPAA-compliant care across every channel.