Empower your customers to connect with you through their preferred channels, whether it's voice, email, chat, SMS, or social media with our advanced Cloud Contact Center Solutions.
Deliver swift and accurate responses extending beyond the traditional contact center, whether through intelligent self-service options or seamless access to subject-matter experts with our cutting-edge Cloud Contact Center Solutions. Leverage AI-driven analytics to gain deep insights into customer concerns, allowing you to enhance profitability by offering tailored solutions that meet their unique needs.
With Voxvantage, you not only gain unparalleled operational flexibility, resiliency, and redundancy but also tap into the industry’s most extensive array of cloud contact center capabilities.
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What is CCaaS ?
CCaaS, or Cloud Contact Center as a Service, is a transformative solution that enhances customer experience and revolutionizes how organizations handle customer interactions.
Here’s how CCaaS achieves this and why it is crucial:
Unified Customer Interaction Management:
CCaaS consolidates all customer interactions into a single, cloud-based platform. It seamlessly integrates channels like voice, chat, SMS, email, social media, and even video. This unified approach ensures customers can engage with the business through their preferred medium, simplifying communication for both parties.
Efficient Tools:
CCaaS typically includes features like Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). These tools help to route and manage customer inquiries efficiently. Integration with systems like Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) further enhances agent productivity by providing easy access to essential information.
Scalability:
Cloud Contact Center as a Service solutions are scalable, enabling businesses to adjust resources and capacities to meet fluctuating customer demands. This scalability ensures organizations can maintain high service levels without hardware limitations.
Remote Work Enablement:
Being cloud-based, CCaaS solutions facilitate remote work. Agents can work from anywhere with an internet connection, ensuring continuity and consistent service quality, even for remote or distributed teams.
Omnichannel Support:
CCaaS solutions provide omnichannel capabilities, allowing organizations to deliver consistent service across all communication channels. This ensures seamless and cohesive customer experiences, regardless of how customers choose to connect with the business.
CCaaS operates on a subscription-based model, eliminating the need for costly upfront hardware investments and ongoing maintenance expenses. Organizations pay for the services they use, thus reducing IT budgets and complexities.
Cloud-based CCaaS platforms are highly customizable, allowing organizations to adapt and add new features, channels, and innovations to meet evolving customer expectations continually.
CCaaS solutions ensure high levels of uptime, redundancy, and backup, guaranteeing uninterrupted service. Additionally, cloud providers invest heavily in security infrastructure, offering robust customer data protection.
In today’s business landscape, customer service can make or break business success. Customers expect high-quality experiences, and organizations must meet these expectations to retain customers and revenue. CCaaS solutions empower businesses to achieve this by breaking down silos between departments and channels, enhancing efficiency through automation and harnessing innovation with AI-driven features.
Transitioning to CCaaS is straightforward, with many organizations adopting a hybrid approach. They can deploy CCaaS solutions alongside existing on-premise systems, gradually replacing legacy systems when the time is right. This approach ensures a smooth transition while reaping the benefits of CCaaS.
Cloud Contact Center as a Service is the key to delivering efficient, high-quality customer service that adapts to changing customer expectations and market conditions. Its cloud-based nature, scalability, cost-effectiveness, and focus on customer experience make it an essential tool for modern businesses.
Voxvantage Pricing
Voxvantage – Standard
Per Agent Price
A voice-centric contact center with advanced routing capabilities
Voxvantage – Advanced
Per Agent Price
An omni-channel contact center for the best customer experience
Capabilities | Standard | Advanced |
| Voice/voicemail | ||
| Integrated Softphone | ||
| Chat | ||
| Video | ||
| Callback (IVR and Web) | ||
| Self-service IVR | ||
| Reporting and Dashboards | ||
| Audio Recording | ||
| Screen Recording | ||
| Recording Storage | 90 days | 90 days |
| Supervisor Agent Assistance | ||
| Low-code Call Flow Design | ||
| Post Call Survey | ||
| Quality Management/Event Search & Playback | ||
| Quality Management/Agent Evaluation | ||
| UC Connectors | ||
| 24/7 Support | ||
| API Access |
ADD ONS
Standard | Advanced | |
| Social Messaging | ||
| SMS | ||
| Workforce Management | ||
| CRM Connectors | ||
| AI Insights/Voice of the Customer | ||
| AI-Powered Agent Evaluation | ||
| AI-Powered Agent Assist | ||
| Outbound Voice Campaigns | ||
| Outbound Digital Campaigns | ||
| PCI Payment – Agent Assisted | ||
| PCI Payment – Digital Self-Serve | ||
| Knowledge Management | ||
| Voicebots | ||
| Chatbots | ||
| Speech Analytics | ||
| Text Analytics | ||
| Real-time Voice Translation | ||
| Real-time Chat Translation | ||
| Audio Branding (Voice Recording Service) |