Secure customer engagement for financial institutions
The contact centre is now the face of your institution. Voxvantage helps banks, insurers and fintechs deliver secure, omnichannel, PCI-DSS-compliant service — across voice, digital and self-service, from one platform.
Keep customers engaged and loyal
For financial institutions, giving customers an excellent experience — whether self-service or agent-assisted — is the key to keeping their loyalty.
Adapt faster than the disruptors
Non-traditional providers use technology to reinvent how people transact. Legacy systems, proprietary tech and security concerns make flexibility hard — Voxvantage bridges the gap.
Meet customers on every channel they choose
A single journey can start on a tablet, continue on desktop, move to text, and finish at the branch.
Starts on tablet
Begins a new application on the move.
Continues on desktop
Picks up right where they left off.
Speaks over text
Chats with a loan or mortgage specialist.
Signs at the branch
Completes in person, seamlessly.
Deliver services as expected. Quickly. Effectively.
Institutions that keep looking forward maintain a competitive advantage and benefit from the flexibility digital technology provides. Those that don't, won't.
Exceeding constantly evolving expectations
Real financial-sector scenarios and the Voxvantage solution set behind each one.
01Hybrid working — blending remote and office agents
Cloud contact centre with Microsoft Teams for collaboration. Calls recorded by QMS for supervision, coaching and training, and appended to CRM profiles with summary notes. SmartQuality standardises evaluations, removes bias, and lets 100% of calls be scored.
02Investment portfolio order confirmation
Hybrid deployment with Enghouse Connect integrated into the cloud contact centre. Orders — voice and screen — recorded and indexed for easy retrieval and playback. CRM updated with activity, and PCI-DSS enabled to protect customer privacy and financial details.
03Every interaction, fully digital — from mobile or website
Digital self-service through IVR and chatbots, with escalation to a live agent always available. Up-to-date guidance from the knowledge base in the customer's preferred format. Every input is added to the CRM profile, with proactive notifications in the channel they prefer.
04Regulatory compliance across all activity
All inbound and outbound calls recorded and analysed — scanned and indexed for key words and phrases. Content Analyzer reviews calls in real time; flagged issues trigger actions or notifications for immediate follow-up. Calls append to the CRM profile, and SmartQuality keeps agent behaviour tracked accurately.
One platform, every capability
The building blocks Voxvantage brings to financial-services engagement.
Compliance & PCI-DSS at the core
Bank-grade security, encryption and PCI-DSS to protect every customer's financial data — with UAE data residency at Moro Hub.
Contact Center
Cloud CCaaS with routing, IVR and reporting.
Unified Communications
Teams & Enghouse Connect collaboration.
Recording & Quality Mgmt
Record, index & evaluate every call.
Artificial Intelligence
Real-time analysis & next-best-action.
Omni-Channel Self-Service
IVR & chatbots with live escalation.
Knowledge Management
Guidance in each customer's format.
Outbound Communications
Proactive notifications, the right moment.
Trusted with the data that matters most
Guides & insights for CX leaders
Agent Empathy Playbook For the New Reality
The customer experience is affected by many variables outside your control. Learn how your agents can defuse tense situations with calm and empathy instead of escalating into conflict.
Frost & Sullivan: Contact Center Buyer's Guide 2020
This buyer's guide examines the North American contact center market, and covers the contact center on-premise systems and hosted / cloud markets.
Listen. Understand. Act.
Artificial Intelligence can be the objective source of truth needed to improve the customer experience (CX) your organisation delivers. Invest in the future now — the benefits are immediate.
Ready to modernise your customer engagement?
Book a free demo and see how Voxvantage helps financial institutions serve customers securely, on every channel.