Proactive engagement, better service — at lower cost
Serving constituents is no longer one-way communication, but a multi-participant dialogue across every channel — while meeting ever-increasing expectations. Voxvantage helps public sector organisations deliver more, on a cloud model that lowers cost.
Public sector organisations are under pressure to reduce costs while accelerating digital initiatives — often held back by legacy systems and compliance demands. New cloud-based technologies reduce the need for capital budgets, and cut maintenance and upgrade expense, so teams can move faster for less.
Why public sector teams are moving to the cloud
The same services — delivered proactively, on every channel, without the cost and constraints of legacy on-premise systems.
Built for how the public sector really works
Select a scenario to see the Voxvantage solution set behind it.
Hybrid working environment
Contact Center as a Service with Microsoft Teams for public sector communication and collaboration — so staff serve constituents equally well from the office or from home. Calls are recorded by the QMS for supervision, coaching and training, and SmartQuality standardises evaluations so every interaction can be scored fairly.
Emergency communications
When a situation demands immediate action, Proactive Outbound Notification alerts all relevant and impacted departments at once — by voice, SMS and digital channels. The cloud contact centre absorbs the surge in inbound contact, while unified communications keep departments coordinated in real time.
Digital constituent communications
Constituents are offered a full range of digital self-service options — IVR, chatbots and web — with a live agent always one step away. Up-to-date guidance is served from the knowledge base in the format each person prefers, and AI plus proactive outbound keep constituents informed on the channel they choose.
Union compliance
Call Recording and Quality Management capture all union staff communications — recorded, indexed and retained for review. Content Analyzer and AI scan interactions for key words and phrases, flagging issues for immediate follow-up, so the organisation stays compliant and every conversation is accounted for.
One platform, three ways to serve constituents
The building blocks Voxvantage brings to public sector engagement — grouped by what they help your teams do.
Reach every constituent
Meet people on the channel they choose, with answers ready.
- Contact CenterCloud CCaaS with routing, IVR & reporting.
- Omni-Channel Self-ServiceIVR & chatbots with live escalation.
- Knowledge ManagementConsistent guidance, every channel.
Act proactively
Reach out first — and let intelligence guide the response.
- Outbound CommunicationsProactive notifications at the right moment.
- Artificial IntelligenceReal-time analysis & next-best-action.
Stay compliant & connected
Keep a record of everything, and keep teams working together.
- Recording & Quality MgmtRecord, index & evaluate every interaction.
- Unified CommunicationsMicrosoft Teams collaboration, secured.
Your data stays in the country
Public sector data carries the highest expectations. Voxvantage is hosted locally at Moro Hub Dubai — a government-backed, Tier III data centre — or deployed fully on-premise.
Guides & insights for public sector CX
Agent Empathy Playbook For the New Reality
Your agents can be the difference between keeping constituents engaged and losing them — learn how to defuse tense situations with calm and empathy.
DownloadFrost & Sullivan: Contact Center Buyer's Guide 2020
Examines the North American contact center market, covering on-premise systems and the hosted / cloud markets.
DownloadListen. Understand. Act.
Artificial Intelligence can be the objective source of truth needed to improve the constituent experience your organisation delivers.
DownloadDeliver more for constituents — for less
Book a free demo and see how Voxvantage helps public sector teams engage proactively, on every channel, on a cloud model that lowers cost.