Customer Feedback Software Solution

Customer feedback Solution that helps businesses engage with customers through omnichannel modes.

Engage with your customers easily through social media

Reach your customers through all social media platforms and assist them with their queries and complaints on the go with CX Engage. Moreover, make your team more productive using comprehensive tools needed to manage and listen to customers’ words about your business on social media.

In the modern landscape, customers interact with businesses through a multitude of digital and physical avenues, spanning the Internet, mobile apps, email, SMS, and social media, among others. These interactions occur via contact centers, storefronts, dealers, service centers, and field services. Therefore, CX Engage is a customer feedback solution designed to facilitate consumer engagement across these diverse channels. In addition, CX Engage offers tailored interfaces for various devices and communication methods, ensuring a seamless experience. Customers can receive activity updates, real-time alerts, and notifications on a range of devices, including smartphones, tablets, PCs, smart devices, and wearables.

To sum up, Listen to what your customers are saying about your brand across social media networks, review sites, blogs, news, forums, and more, all in one place with our customer feedback software solution.

Varient WFO

How does Customer Feedback Solution help your business?

Connect easily across multiple sources

Our customer feedback software solution work with all social platforms such as Facebook, Twitter, Instagram, WhatsApp, SMS, WeChat, email, forums, blogs, and more.

Gain better analysis and insights

With the inbuilt text analytics engine in CX Engage, you get insights on customer’s efforts, emotions, and queries and act accordingly.

Respond accurately

CX Engage helps you act on queries and issues quickly and solve the problems faced by the customers on the go through the customer-preferred channel.

Engage at the right time

Gain access to all incoming messages and conversation history. In addition, seamlessly integrate them across-channel conversations through the customer feedback software.

Automate with chatbot

Use the chatbot feature of CX Engage to answer the regular FAQs and Spend your time more efficiently to answer specific questions.

API integration

Integrate the customer feedback solution platform with all critical customer systems like CRM, support, ticketing systems etc.

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