Reach your customers through all social media platforms and assist them with their queries and complaints on the go with CX Engage. Moreover, make your team more productive using comprehensive tools needed to manage and listen to customers’ words about your business on social media.

In the modern landscape, customers interact with businesses through a multitude of digital and physical avenues, spanning the Internet, mobile apps, email, SMS, and social media, among others. These interactions occur via contact centers, storefronts, dealers, service centers, and field services. Therefore, CX Engage is a customer feedback solution designed to facilitate consumer engagement across these diverse channels. In addition, CX Engage offers tailored interfaces for various devices and communication methods, ensuring a seamless experience. Customers can receive activity updates, real-time alerts, and notifications on a range of devices, including smartphones, tablets, PCs, smart devices, and wearables.

To sum up, Listen to what your customers are saying about your brand across social media networks, review sites, blogs, news, forums, and more, all in one place with our customer feedback software solution.