Engage 360

The feature-rich social media engagement platform

Best Service

Higher ROI

Lower Costs

The Ultimate Social Media Engagement Platform for Businesses

Engage 360 is a powerful Social Media Engagement Solution designed to help businesses engage with their customers on multiple channels, including WhatsApp, webchat, and Telegram. With Engage 360, businesses can provide personalized service and support to their customers in real-time, all through the world’s most popular messaging platforms.

Engage 360 is a comprehensive customer engagement platform that offers a range of features, including chatbot functionality, live agent support, and campaign management tools, all integrated into a seamless omnichannel experience. According to research, chatbots can reduce customer service costs by up to 30% while improving efficiency and customer satisfaction.

All-in-one Social Media Engagement Platform

Engage 360 Bot

Virtual Agent automates responses with advanced algorithms

Engage 360 Live Agent

Helps human agents to efffectivly interact with their customers

Engage 360 Campaign

Helps Organizations to Broadcast Pre-approved Messages to Customer

Engage 360 Bot

Versatile Message Handling: Engage 360’s chatbot enables customers to access self-service options. This empowers them to find information, troubleshoot issues, and complete tasks on their own. It reduces the need for human intervention and enhances customer satisfaction.

Empowering Self-Service: Engage 360’s chat bot enables customers to access self-service options, empowering them to find information, troubleshoot issues, and complete tasks on their own, reducing the need for human intervention and enhancing customer satisfaction.

Campaign

Direct Customer Outreach: Utilize the popularity and convenience of WhatsApp to send targeted messages and announcements to your customers, allowing for direct engagement and communication.

Send pre-approved templated messages to send updates, promotions, and important information directly to your customers’ WhatsApp inboxes, ensuring high visibility and prompt response

Engage 360 Live Agent

Conversation Panel: The conversation panel provides a coherent and convenient interface. It helps handle waiting chats, active chats, and completed interactions across all channels. This allows agents to seamlessly switch between conversations. It ensures they can deliver a smooth customer experience.

Information Panel: The information panel displays additional information related to a conversation. This includes customer details, purchase history, or order status. It helps agents provide more personalized and efficient support.

Barge-In: Barge-in allows supervisors to join and monitor ongoing conversations between agents and customers, providing valuable feedback and coaching opportunities to improve agent performance and customer satisfaction.

Knowledge Base: In Engage 360, the Knowledge Base feature allows you to create articles or topics under various categories. The Engage 360 Live Agent Interface allows agents to access all the topics and articles from the live chat interface itself, making it convenient for them to refer and share relevant information with customers.

Transfer back to Bot: The transfer back to bot feature allows agents to transfer a conversation back to the chatbot at any point in the conversation, enabling the bot to take over and continue the conversation.

Canned Responses: Canned responses are pre-written templates that agents can use to quickly respond to frequently asked questions or common issues, reducing response time and improving efficiency.

Properties

Quick Responses: Quick responses are customizable shortcuts that agents can use to quickly insert commonly used phrases or responses into a conversation, reducing typing time and improving response time.

Conversation Properties: Conversation properties allow agents to view key attributes of a conversation, such as variables collected using the Data Collection Nodes, status or priority, helping them to better manage their workload and prioritize their task and to provide a more personalized response.

Conversation Tagging: Conversation tagging allows agents to tag conversations with custom labels, enabling them to quickly filter and search conversations based on specific criteria. 

Customer Profile: This section provides a comprehensive view of the customer’s Profile Data, allowing agents to personalize their interactions and provide more efficient and effective support.

Previous Conversations: Previous conversations provide agents with access to the customer’s historical interactions and issues, enabling them to provide more personalized and efficient support and avoid repetitive or redundant conversations.

Integration Capability: Engage 360 Live Agent – Custom Integration capabilities enables you to integrate with other business applications, such as CRM systems, ticketing systems, or workforce management systems, allowing agents to access customer information and perform tasks directly within the platform, reducing manual effort and improving efficiency.

Transform your customer interactions with our social media engagement platform

Connect with your customers like never before, elevate your customer service, and boost your engagement strategy with Engage 360’s intuitive chatbot platform

  • Customer Service

  • Sales Inquiry

  • Self Services

  • Automated Responses

  • Lead Generation

Why WhatsApp is the preferred channel for Chat Bot

Large User Base: 

With over 2 billion active users worldwide, WhatsApp has a massive user base. This means that businesses can reach a wider audience and engage with customers across different geographies

Instant Messaging: 

WhatsApp is an instant messaging platform, which means that customers can receive quick responses from a chatbot. This can lead to improved customer satisfaction, as customers don’t have to wait for long periods to get their queries resolved.

Instant Messaging: 

WhatsApp is an instant messaging platform, which means that customers can receive quick responses from a chatbot. This can lead to improved customer satisfaction, as customers don’t have to wait for long periods to get their queries resolved.

Features

Dashboard

A comprehensive dashboard of our social media engagement platform provides real-time metrics on chatbot performance, user behavior, and engagement levels. This helps you understand how well your chatbot is performing and make informed decisions to improve it.

Engage 360 Live Agent

A user-friendly interface that allows live agents to take over conversations seamlessly when required. This helps to enhance customer experience by providing personalized assistance to users.

Bot Builder

A simple and intuitive chatbot builder that allows you to create customized chatbots with no coding required. This means that even non-technical users can create powerful chatbots quickly and easily.

Reports

A range of powerful reporting tools that provide insights into chatbot performance, user behavior, and engagement levels. This helps you track your chatbot’s effectiveness and make data-driven decisions to improve it.

WhatsApp Campaign

A built-in campaign module that allows you to send pre-approved templated messages to your customers. This feature can be used to send marketing messages, notifications etc.