Contact centre technology for providers & BPOs
Deliver white-label, cloud contact centre services your clients demand — efficiently and cost-effectively. Voxvantage gives BPOs, outsourcers and technology providers a flexible, multi-tenant platform to fill every customer-experience gap.
Modernise the contact centre — without the monumental task
Moving from older dedicated analog or TDM/ISDN technologies to fully digital capabilities delivers a huge leap in agility and operational flexibility.
It's now imperative your contact centre is as responsive as possible — giving customers an easy-to-navigate experience, whether self-service or agent-assisted, is key to satisfaction.
Simplify and accelerate
Older technology struggles to adapt — proprietary systems, no modern APIs and growing security concerns. Combining flexible technologies with your core systems makes innovation easy across the whole infrastructure.
User needs are never static. With mobile apps, embedded and on-demand services, customers expect to use whatever channel suits them at any moment. A fully integrated approach lets you respond.
Position your clients for maximum responsiveness
Technology providers offering specific or broad solutions to complement existing infrastructures are best placed to deliver the advanced capabilities their customers now demand.
Enabling advanced white-label services
How providers and BPOs use Voxvantage to deliver branded contact-centre services at scale.
White-label cloud contact centre
Branded, per-tenant Contact Center as a Service with EnghouseUC for communications and collaboration (including video). Activity recorded by QMS for supervision and coaching, appended to each tenant's CRM with transcribed notes. SmartQuality standardises evaluations, and AI Insights reviews the customer journey to lift service levels.
Investment portfolio order confirmation
Branded white-label service with Enghouse Connect integrated into the cloud contact centre. Orders — voice and screen — recorded and indexed for retrieval and playback. CRM updated with activity, outbound notifications engage customers for payment, and PCI-DSS protects privacy and security.
BPO digital customer engagement
A range of digital self-service options lets customers resolve issues themselves via IVR and chatbots, with live-agent escalation always available. Knowledge-base guidance in their preferred format, every input added to the tenant's CRM, and proactive outbound notifications when they need to be contacted.
Association regulatory compliance
All inbound and outbound calls recorded, scanned and indexed for key words and phrases. Content Analyzer reviews calls in real time; flagged issues trigger actions or notifications for immediate follow-up. Calls append to the CRM, and SmartQuality keeps every communication accurately tracked.
One platform to power your services
The building blocks technology providers bring to market with Voxvantage.
Contact Center
Cloud CCaaS with intelligent routing, IVR and reporting for every tenant.
Unified Communications
EnghouseUC / Connect for communication and collaboration, including video.
Recording & Quality Mgmt
Record, index and evaluate 100% of calls, with SmartQuality scoring.
AI Insights
Real-time content analysis and journey insight to lift service levels.
Omni-Channel Self-Service
IVR and chatbots that deflect routine queries, with live-agent escalation.
Knowledge Management
Serve up-to-date guidance and answers in each customer's preferred format.
Outbound Communications
Proactive notifications for payment, updates and follow-up, per tenant.
White-Label & Multi-Tenant
Branded services per tenant, isolated data, one platform to manage it all.
Branded, secure, and ready to scale
Everything you need to launch and grow white-label contact-centre services.
True multi-tenancy
Isolated, branded environments per client — managed from a single platform.
PCI-DSS & encryption
Bank-grade security across every tenant, with data residency in the UAE.
Open APIs & overflow
Integrate with core systems and scale up for campaigns, recalls and overflow.
Guides & insights for CX leaders
Agent Empathy Playbook For the New Reality
The customer experience is affected by many variables outside your control. Your agents can be the difference between keeping customers engaged with calm and empathy, or escalating into conflict. Learn how your agents can defuse tense situations.
DownloadFrost & Sullivan: Contact Center Buyer's Guide 2020
This buyer's guide examines the North American contact center market, and covers the contact center on-premise systems and hosted / cloud markets.
DownloadListen. Understand. Act.
Artificial Intelligence can be the objective source of truth needed to improve the customer experience (CX) your organisation delivers. Invest in the future now — the benefits are immediate.
DownloadReady to power your services with Voxvantage?
Book a free demo and see how providers, BPOs and outsourcers deliver white-label contact-centre services on one flexible platform.